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UNBELIEVABLE: Optus | History Defined

Foreign owner apologises for Optus triple-zero failures

The parent company of Optus says it remains committed to Australia by providing a critical service and has apologised for the fatal triple-zero outage.

AAP

Optus boss grilled over fatal outage as telco eyes cuts

The head of Optus has accepted a "culture of carelessness" was entrenched at the telco, leading to a series of failures which have been linked to two deaths.

AAP

Triple-zero outages and changes trigger more complaints

Complaints about telecommunications services are rising in Australia and faulty and disconnected mobile phone connections are making the biggest impact.

AAP

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Research reveals a surprising line of defence against cyber attacks: accountants

When Optus, Medibank and non-bank lender Latitude Financial were hit by separate cyber attacks in the past few years, millions of Australians felt the fallout: stolen personal data, disrupted services and weeks of uncertainty. Each breach raised the same uncomfortable question: how can this keep happening?

The Conversation

Early warnings not heeded in deadly triple-zero outage

A host of mistakes were made during an Optus triple-zero outage linked to two deaths, including a failure to escalate initial concerns up the chain.

AAP

Cover-up claims as triple zero-linked death revealed

Another death linked to triple-zero failures just days after Optus' major outage was not publicly disclosed at the time, sparking accusations of a cover-up.

AAP

Minister under fire for $100k NY trip to spruik laws

Sussan Ley says the communications minister should have been focusing on her day job rather than jetting to New York in the middle of the Optus outage crisis.

AAP

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Watchdog challenged over triple zero risk in old phones

Customers should be warned by their telcos if their phones are unable to call triple zero in an emergency, the communications watchdog insists.

AAP

Search hit: court orders massive fine against Google

The world's biggest search provider will face a substantial penalty for breaking Australia's competition laws, a court has ruled, after doing deals with telcos.

AAP

Mobile phone black spots could be thing of the past

Rules aimed at expanding mobile coverage across the nation will be introduced into federal parliament after a number of triple-zero outages.

AAP

Optus resolves fresh outage after vandals cut cables

Another Optus service outage that affected thousands of customers has been resolved after vandals cut cables while attempting to steal copper.

AAP

Former Liberal senator quits party – as it happened

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The Guardian - AU

Embattled telco takes another hit after anti-scam fail

Optus has paid a six-figure fine after a technical glitch let scammers gain access to customers' bank accounts.

AAP

Sydney resident died after triple-zero call didn’t work on Samsung phone, TPG says

Early investigations suggest device was using software incompatible with emergency calls on TPG network

The Guardian - AU

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AAP

Customer dies after triple-zero fails on mobile phone

The embattled telco industry remains in the spotlight after a customer died when their phone could not make triple-zero calls.

AAP

Optus reports improved customer base prior to outages

Optus has posted improved financials and a growing customer base in the six-month period leading up to catastrophic triple-zero failures.

AAP

Fresh triple-zero fears as Optus hit by another outage

Optus has reported an outage affecting its network in a large regional area with customers at risk of once again being frozen out of emergency calls.

The Conversation

Even if heads roll at Optus, we may not know much about their executive payouts

Optus has promised its staff will be held accountable for September’s Triple Zero outage – but only after “the dust settles” on current investigations. Three deaths have been linked to the outage.

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AAP

Optus backs outage acts after keeping officials in dark

Optus leaders took nearly 18 hours to tell authorities deaths had been linked to a triple-zero outage, but they say the company followed the law.

AAP

Optus execs, regulator get date for Senate grilling

The fallout from the deadly Optus triple-zero outage in September will ramp up as those in charge at the telco face a probe into the tragedy.

The Guardian - AU

Jane Hume renews push to lift nuclear energy ban – as it happened

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AAP

Optus, minister to be grilled as inquiry gets go-ahead

Optus executives and the minister in charge of the triple-zero network will be probed as an inquiry into emergency outages is given the green light.

AAP

'Get on board': minister's environment overhaul appeal

Negotiating the passage of major environment reforms through parliament is pulling the federal government in different directions.

AAP

Telco watchdog rejects industry plan to help customers

After almost two years of wrangling, the telco watchdog says the industry's proposed measures to protect customers from exploitation need more work.

AAP

Free phones for some in Samsung triple-zero 'debacle'

Some Samsung phone users with old mobiles will get free replacements after triple-zero glitches, but not everyone will be so lucky.

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