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FED:Banks on notice as Westpac fined for failing clients

Banking giant Westpac has been slugged with a $26 million penalty for failing to support customers in need, a decision an expert says sends a clear message.

Gambling company offered Melbourne man $25,000 on condition he withdraw complaint to regulator and be liable for ‘adverse media’

Gambling company offered Melbourne man $25,000 on condition he withdraw complaint to regulator and be liable for ‘adverse media’

Exclusive: Conditions on settlement negotiations common in many industries but consumer advocates concerned they could be used to ‘silence victims and avoid scrutiny’

The Guardian - AU

Devastating cost of fraudsters, scammers revealed

Devastating cost of fraudsters, scammers revealed

Rates of card fraud and scams have risen sharply, as fraudsters fleece billions of dollars, new data shows, prompting calls for action from consumer advocates.

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Sam Lee appears in video promoting new investment scheme days after US fraud charges

Australian blockchain entrepreneur urges followers to ‘continue the journey’ with him in a video recorded days after he was charged with conspiracy to commit fraud

The Guardian - AU

Booking.com scams surge 580% with hundreds of thousands of dollars in losses, ACCC says

Travel website says some accommodation partners targeted by phishing emails but its backend systems have not been breached

The Guardian - AU

Tim was scammed out of $222,000. He says the bank should have to give his money back

A group of victims say the onus is wrongly being put on Australians to protect themselves from increasingly sophisticated scams

The Guardian - AU

Couple who died in suspected mushroom poisoning remembered – as it happened

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The Guardian - AU

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Higher power bills to 'drive Victorians to poverty'

Higher power bills to 'drive Victorians to poverty'

The Essential Services Commission has put forward its final default offer for Victoria, leaving more residents and businesses out of pocket.

Fears buy now, pay later crackdown will fail vulnerable Australians

Fears buy now, pay later crackdown will fail vulnerable Australians

A proposed crackdown on the buy now, pay later industry could fail to deliver desperately needed consumer protections, advocates fear.

Calls for tougher regulations on developer 'promises' in new suburbs

Calls for tougher regulations on developer 'promises' in new suburbs

At the Allura estate in Melbourne, like in many new housing developments, residents say they've waited years for infrastructure. The Consumer Action Law Centre is now calling on the state government to toughen laws for developers.

Banks unveil new weapon to fight scams, but consumer group says customers remain exposed

Banks unveil new weapon to fight scams, but consumer group says customers remain exposed

Australia's under-pressure banks unveil a new tool to combat scam transactions, but consumer groups say they're still not doing enough to deal with an escalating problem.

Media denied access to cover case of three Sunshine Coast children charged with assault, deprivation of liberty

Media denied access to cover case of three Sunshine Coast children charged with assault, deprivation of liberty

Three children stand charged over the alleged assault of a 13-year-old girl.

Australia’s booming banks should do more to protect customers from scams, advocates say

Australia’s booming banks should do more to protect customers from scams, advocates say

More than $95m has been lost to scams so far this year, while the big four are expected to make more than $33bn

The Guardian - AU

Buyer's agent Jack Henderson's links to selling agent raises questions about perceived conflicts of interest in sector

Buyer's agent Jack Henderson's links to selling agent raises questions about perceived conflicts of interest in sector

When Greig used a buyer's agent to help him purchase a home, he was unaware of the agent's business links to the real estate agent selling the property. As more would-be buyers seek professional help, his story raises questions about the management of perceived conflicts of interest in the sector.

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Buy now, pay later? Not so fast, as the government looks to tighten regulation by year's end

Millions of Australians have buy now, pay later accounts, but the easy credit may soon be harder to come by as the government vows to crack down on the industry by the end of the year.

The Guardian - AU

Australian losses to online marketplace fraud increase as scams become increasingly sophisticated

Consumer groups say online platforms like Facebook Marketplace and Gumtree need to do more to keep customers safe

As fixed mortgages end and rates rise, many risk losing their homes

Almost 40 per cent of Australians with mortgages who have locked in ultra-low fixed interest rates will roll off them as soon as next year, raising fears that more people will default on their loans, creating financial system instability.

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