INSANE: Ccpa - The Real Truth

Govt tells cab aggregators to stop advance tipping before rides, calls practice misleading and unfair

Due to concerns over misleading practices, the government has mandated that cab aggregators remove the option for advance tipping. Authorities have deemed this tactic an unfair trade practice, resulting in Rapido being fined ten lakh rupees. As investigations into Uber and Ola persist, it’s established that tipping must remain at…

The Economic Times · Sep 16

Government orders cab aggregators to stop advance tipping before ride booking

The government has ordered cab aggregators to cease advance tipping options. This practice was deemed misleading and unfair by consumer affairs officials. Rapido faced a ten lakh penalty for unfair business practices and dark patterns. Investigations into Uber and Ola's practices are currently underway. Tipping remains a voluntary consumer choice…

The Economic Times · Sep 16

Connaught Place restaurant charged Rs 80 extra as service fee without asking; GST was added on that charge too; CCPA orders it to pay Rs 10,000

CCPA fined a restaurant in Connaught Place Rs 10,000 for automatically adding an Rs 80 service charge to a customer's food bill and applying GST on that amount, ruling that a later refund cannot undo a consent violation that occurs at the time of billing, and directing the restaurant to…

The Economic Times · Sep 16

Wholewheat biscuit made with 52% maida and only 19.5% wheat, company said the name was just a trademark; CCPA orders Rs 1 lakh fine for misleading consumers

CCPA has fined Pladis India Rs 1 lakh for marketing McVitie's Wholewheat Marie biscuits as "Wholewheat" despite the product being only 19.5% whole wheat against 52% maida. The company's defence, that the term was a registered trademark backed by a small on-pack disclaimer, was rejected as an attempt to mislead…

The Economic Times · Sep 5

CCPA fines Amazon Rs 1 lakh for selling sweets as Ayodhya Ram Mandir prasad

The CCPA fined Amazon Seller Services one lakh rupees for unauthorized religious product sales. Ordinary sweets were falsely advertised as "Shri Ram Mandir Ayodhya Prasad" on the platform. This action followed a complaint filed by the Confederation of All India Traders. Amazon must now verify authorization for religious offerings before…

The Economic Times · Aug 20

Ladoos, pedas sold as Ayodhya Ram Mandir Prasad found fake: Consumer body fines Amazon for misleading ads; says devotees' religious sentiments exploited

Ladoos, pedas, and other sweets sold on Amazon as Ayodhya Ram Mandir Prasad without any temple authorisation have landed the e-commerce giant with a Rs 1 lakh penalty from India's Central Consumer Protection Authority. The CCPA found that Amazon's platform lent legitimacy to the misleading listings and that the listings…

The Economic Times · Aug 20

CCPA imposes Rs 1 lakh penalty on SpiceJet for using dark patterns on booking platform

The Central Consumer Protection Authority (CCPA) has imposed a Rs 1 lakh penalty on SpiceJet for using "dark patterns" on its flight booking platform. The consumer watchdog found that the airline employed deceptive interface practices that could mislead users and influence their purchasing decisions, violating consumer protection norms.

The Economic Times · Jul 17

CCPA fines Storia Foods, English Oven Rs 1 lakh each for misleading '100%' claims on food labels

Two prominent food companies, Storia Foods and Mrs. Bectors Food Specialities, have been fined Rs 1 lakh each by the Central Consumer Protection Authority. The penalty stems from misleading '100%' claims on their product packaging, falsely representing product composition. Both firms are now mandated to immediately remove these deceptive claims…

The Economic Times · Jun 21

CCPA slaps fines on PhysicsWallah, McAfee for 'Dark Pattern' practices

India's consumer watchdog has fined edtech firm PhysicsWallah and cybersecurity company McAfee. They were found using deceptive interface designs, known as dark patterns. These tricks manipulated users into unintended actions. PhysicsWallah faces a Rs 5 lakh penalty, while McAfee is fined Rs 1 lakh. Both companies must immediately remove these…

The Economic Times · Jun 3

CCPA imposes Rs 7 lakh penalty for misleading claims relating to UPSC civil services examination results

The Central Consumer Protection Authority has fined Vajiram and Ravi IAS Study Centre Rs 7 lakh. The coaching institute published misleading advertisements about candidate success in the UPSC Civil Services Examination. They failed to disclose that many top rankers only used their free Interview Guidance Programme. This practice misled students…

The Economic Times · May 31